Case Study

Business Process Management company, Diversify, sold to global BPO leader

Diversify acquired by HGS

About our client

Diversify Offshore Staffing Solutions was an Australian-owned offshore staffing company providing services from the Philippines for large private and publicly listed blue chip enterprises. At the time of transaction, it had over 1,100 staff and 50 clients spread across Australia, New Zealand, North America, and Europe.

About the buyer

Hinduja Global Solutions Ltd (“HGS”) is listed on the National Stock Exchange of India (NSE:HGS). With more than 18,800 employees worldwide and operations in India, Philippines, UAE, UK, USA, Canada and Jamaica, HGS is a global leader in the Business Process Outsourcing (BPO) sector.

The transaction

Despite the uncertainty of the COVID-19 pandemic, Diversify Offshore Staffing Solutions continued to scale, achieving a revenue Compound Annual Growth Rate of nearly 40%. Its shareholders initiated a formal sale process seeking a suited strategic investor able to accelerate its growth trajectory. HGS emerged as a strong fit, looking to expand its global reach with an acquisition opportunity in Australia and New Zealand.

The acquisition reflected strong strategic and operational synergies:

“The partnership with a global organization like HGS provides the resources to us and paves the way to drive significantly higher levels of growth. It enhances our brand promise of delivering the most innovative, value-added, and efficient solutions to our clients. We are excited about the partnership with the opportunities it offers and will continue to work with our clients to improve their business”

– Angela Vidler
Managing Director, Diversify Offshore Staffing Solutions

Our role

Our team was engaged to assist Diversify throughout the entire, full sell-side process which completed in 2022. This included preparing a detailed Information Memorandum, identifying the most suitable buyer, negotiating a term sheet with HGS, and managing due diligence and the completion process.